Frequently Asked Questions

Everything you need to know about your Water2 experience.

What is the typical shipping timeframe for Water2 orders?

Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location but typically range from 7-14 business days.

How can I track the status of my delivery?

Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I ensure I choose the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these to your favorite existing garments for the perfect fit.

Are your materials sustainably sourced?

At Water2, we prioritize the planet. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.